The Importance of Accessibility in Air Travel
Millions of autistic travelers and those with sensory needs rely on airlines that understand their unique requirements. Becoming an Autism Certified Airline™ signals to these travelers that your airline is a safe, welcoming, and supportive option.
The Air Travel Journey: How IBCCES Helps Partner Airlines and Airports Elevate the Experience
IBCCES works with our partners to audit their websites, providing recommendations to ensure the booking process is accessible for all travelers. The Accessibility App developed by IBCCES also provides vital information on accommodations available at airports, helping travelers better plan for their journey.
IBCCES works with our partners to implement improved wayfinding, signage, and communication boards, making the journey through the airport less stressful and more inclusive and accessible.
IBCCES works with our partners to train on-ground staff in effective communication styles, ensuring they can provide the best service to all passengers during check-in and security.
IBCCES works with our partners to create inclusive and accessible waiting areas, including low-sensory or quiet zones for travelers who need a calmer environment.
IBCCES works with our partners to establish standards and provide training, ensuring passengers receive appropriate support during the boarding process and in-flight.
IBCCES works with our partners to enhance signage, wayfinding, and staff training, ensuring a smooth experience during arrival and luggage collection.
The Accessibility App provides seamless navigation to inclusive and accessible locations within the destination city, ensuring a smooth onward journey.
Key Benefits of the Program
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The Autism Certified Airline™ program recognizes airlines committed to creating safe, supportive travel experience for autistic and sensory sensitive travelers.
- Achieving this certification positions your airline as a global leader in inclusive travel, attracting passengers who prioritize accessibility and care.
- Our certified training equips your staff with the knowledge and skills needed to confidently support neurodiverse passengers, ensuring a compassionate and seamless travel experience.
- The certification ensures your airline is compliant with current and future accessibility regulations, helping you stay ahead of industry standards and enhance your reputation.
The Autism Certified Airline™ Program
Training and Certification Process
TRAINING
This specialized training program is designed to help airline staff, from flight attendants to customer service agents, gain a deep understanding of the diverse needs of autistic and sensory-sensitive passengers. The Autism Certified Airline™ program focuses on key areas to ensure that passengers receive compassionate and effective support throughout their journey.
In-flight standards
On-ground standards
Staff Members Recommended for Training
In-flight Crew
- Flight Attendant
- Pilot (Captain / First Officer)
- Cabin Crew Manager
- Flight Engineer
On-ground Crew
- Ground Crew Members
- Customer Service Agents
- Ticket Agents
- Gate Agents
- Reservations Agents
- Baggage Service Agents
- Check-in Agents
- Security Personnel
- Maintenance Staff
Flight Audits
The IBCCES Audit process was designed to observe the full air travel journey, from on-ground services to the in-flight experience, to make recommendations on how to best serve autistic passengers, sensory-sensitive individuals, and their families. This is not a pass/fail audit but an opportunity to review current practices, highlight strengths, and provide actionable recommendations to enhance accessibility and the overall traveler experience.
Sensory Guides
Sensory Index™ Scores
Interested In Learning How To Become An Autism Certified Airline?
Please schedule a time to talk to learn how you can make your airline accessible.
Bianca Raubenheimer
Business Development Director – MENA
Whatsapp: +971552799582
Email: [email protected]
Please fill out the form below to get connected with a team member for more information
