Featured Certificant: Michael K.

Michael K.

CNP, NDS Team Lead at Computer Aid Inc

What’s your favorite part about what you do?
I love the dual role that I have: We’re in a fast-paced, goal-focused environment delivering on-site tech support to the largest law firm in the world (by revenue) and at the same time, I need to guide my team and make sure all their needs are met to keep them performing at a high level to meet customer demand.
How has your IBCCES training/credential helped you in your career?
Several challenges have come my way since I began working with my current company, and the scenarios and methods presented in the training from IBCCES have helped me communicate with my team in numerous ways.
How do you use/implement what you learned in the IBCCES certification training?
I need to advise my team or coach them on things that need improvement. The specific scenarios shown in my IBCCES training have given me clear instructions on addressing my team in areas of behavior, professionalism, and so forth, and the best way to do it.

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