Choosing the best teletherapy solution can be tricky. Here are a few questions to consider with choosing a platform or software that is HIPAA compliant. The goal of using these platforms is to ensure continuity of services, additional telepractice certification options are available through IBCCES to provide best practices to provide optimal virtual services.
- What does your patient need? Will a new software be a dramatic change or is another software already in use for the patient?
- Where are your patients located? Internet strength varies by location.
- Has the software been integrated by other professionals in your industry? Ask others in your profession what platform they are using and if it works for them?
- Will you sign a BAA? Review the platform’s BAA policy before agreeing to work with them.
- Will the new software integrate with your current workflow? Ask questions and confirm it will work with your current setup or if it easy to adapt on your end.
- What will it cost? The bottom line is what does it cost and is it the best option for the size of your practice? Many platforms are for larger-scale organizations but there are some reasonable options of individuals or small groups.
Here is a list of some of the top teletherapy platforms to look into to expand your practice into the virtual services realm.
Doxy.me is a cloud-based electronic medical records (EMR) and telemedicine solution designed for practices of any size. It also offers Android and iOS apps for mobile devices.
Doxy.me allows patients to start sessions by clicking on a URL shared via email or text. The platform enables users to send patients text, videos and images while they wait for the video session to start. The product also records meeting history, such as patient details, date of appointment and call duration.
SimplePractice is a cloud-based telehealth or teletherapy solution that helps licensed professionals and therapists automate scheduling, payment processing, documentation and more. Key features include appointment reminders, claims management, initial assessments, self-service portal and compliance tracking.
SimplePractice’s client portal lets users handle insurance claims, appointment requests, payments and messaging. It also allows practitioners to utilize and share therapy notes with coworkers and patients.
thera-LINK is a cloud-based teletherapy solution designed to help individual practitioners to midsize therapy businesses manage virtual services.
thera-LINK features file sharing, client/session notes, electronic payments, scheduling, client listing directory and secure messaging. It allows practitioners to view client profiles, past appointments, personal details, session durations and payments history.
Zoom is a cloud-based video conferencing, group messaging, and online meeting solution for healthcare or education. It is compatible with both computers and mobile devices. Users can incorporate HD videos and audio to meetings and make them interactive. The platform is in HIPAA (signed BAA) and PIPEDA/PHIPA compliance with complete end-to-end 256-bit AES encryption.
The built-in collaboration tools allow multiple users to share their screens and interact during meetings. The system can also generate searchable transcripts.
Optimized for areas of poor internet service so it’s good for clients overseas or in rural areas. It is a simple, no-frills online clinic and mobile app easy to deploy and scalable. The platform offers both individual and group plans.
Review Telepractice Tips and Etiquette Checklist for more tips and suggestions.
Funding is available for professional development under CARES stimulus funding to earn a telepractice certification from IBCCES that covers best practices and protocols, allows providers to gain the confidence to provide teletherapy services and ensures optimal outcomes when providing virtual services.
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