Tara Woodbury
CATP & CATA
Travel Advisor
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How do you create great guest service and a special experience when you have to keep 6 feet of distance? Most places that pride themselves on good guest service go out of their way to help and interact with guests on a personal level, but with social distancing now being the norm, many places are having to make quick adjustments.
However, they still need to find the way to be able to deliver that same level of service, or at least the feeling that goes with it.
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Content Contributed by: Martha Aki, Project TYKE – Katy ISD
My time spent working in Early Childhood Intervention (ECI) has shown me just how important providing these services to families are. With the IBCCES Advanced Certified Autism Specialist (ACAS) program, my staff has been able to transform how we work with children with special needs and increase the impact we have.
Making a Difference in Katy, Texas
In the Katy Independent School District, located in Texas, there are approximately 83,000 students total. Of these students, 10,000 are special education students, making up a large population of our student body.
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Individuals who have autism are seven times more likely to have interactions with police, which makes it all the more important to understand why some behaviors that may cause concern if exhibited by a neurotypical person could be misunderstood and may mean an individual with autism is overwhelmed or doesn’t fully understand what is expected in a situation.
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As teletherapy and telepsychology grow in popularity, patients want to know that they can trust and rely on these virtual services. Though telepractice has been around since the 1990s, it is only recently gaining substantial traction, making it a newer model that doesn’t have a solidified standard. Most practitioners have very little training on the differences of telepyschology to in-person services.
This can make it challenging for mental health professionals to get started because they feel lost, confused, and lack the resources and support they need.
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The tourism industry has taken an incredible hit due to the spread of COVID-19, but tourism will resume in time. While COVID-19 has impacted lives worldwide and drastically changed the way we operate businesses, through adaptation and innovation, business owners in tourism and hospitality are beginning to be able to safely open their doors to guests.
With infection rates rising in many states as lockdowns end and businesses reopen, it is clear that things are not going to go back to normal. Organizations will have to find a new normal – a way to operate as safely as possible to minimize the risk of infection for both patrons and employees alike.
In this article we will talk about safety measures and precautions in light of COVID-19, the implications of those safety measures for people with autism or other sensory disorders, and how the Guest Experience 2.0 Training can help your location adjust to the ‘new normal’.
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Faith Therapeutic Services is now the first Certified Autism Center™ (CAC) in Kingstree, South Carolina. The CAC designation is granted by the International Board of Credentialing and Continuing Education Standards (IBCCES) and requires staff to complete autism-specific training and professional certification.
Faith Therapeutic Services (FTS) specializes in occupational therapy to help children who are experiencing a variety of challenges that impact their daily routines. FTS’s mission is to help all their clients perfect their “special talents” so they can experience the joys of the world and spread that joy to everyone around them as they play their way through childhood, bounce through adolescence, and spring into adulthood in their own individualized special way.
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“I hope all first responders, from police officers to EMTs, and indeed the whole of society, learn about severe autism, not just TV-version autism.” – Adrienne, mother of a daughter on the autism spectrum, helped by an off-duty police officer to avoid harm to her daughter during a meltdown.
Whether a first responder has training in how to approach someone with autism can make a huge difference for many families at crucial times. People with autism tend to react differently and get overwhelmed more easily than neurotypical individuals due to various sensory sensitivities.
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