An Open Letter to ER & Medical Professionals From an Adult with Autism

From Dr. Kerry Magro – Speaker, Author & Autism Self-Advocate

Dear ER & medical professionals,

Growing up with autism I dealt with severe sensory challenges. Bright lights would hurt my eyes. Loud noises would either have me covering my ears or bolting away from the noises. There were plenty of meltdowns. These are all too common reactions for many of us on the spectrum. Experiences like going to a doctor and/or hospital can be scary for all children (and adults) but especially for someone like me who has autism. Continue Reading →

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Pikeville Medical Center is First Emergency Department in Kentucky to Earn Certified Autism Center™ Designation

Pikeville Medical Center’s Emergency Department, a Pediatric Ready Emergency Department, is now the first ER in Kentucky to become a Certified Autism Center™ (CAC) granted by the International Board of Credentialing and Continuing Education Standards (IBCCES). Pikeville’s ED is deemed one of only four hospitals in Kentucky to be Pediatric Ready by the Kentucky Emergency Medical Services for Children (KYEMSC) Program, which makes their autism training and certification vital to caring for all patients, including those with autism. Continue Reading →

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Emergency Departments: Avoid the Service Guarantee Trap

The most common complaint about a trip to the emergency room (ER) is usually that the wait time at the ER was far too long.

Some emergency departments (EDs) have jumped on the bandwagon of offering service guarantees: unless a patient receives care in a certain amount of time, it’s free.

While at first glance this can seem like a strategic business move and simple solution to the consumer’s problem, service guarantees can actually pose serious challenges to EDs that could end up hurting their reputation and credibility. Many emergency departments have found that they did get an increase in patients, but due to systemic challenges in serving those patients it was actually detrimental to the department as a whole. Read more to find out how. Continue Reading →

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