Sesame Place Philadelphia and the International Board of Credentialing and Continued Education Standards Announce Recertification as a Certified Autism Center™

• Sesame Place was the first theme park in the world to receive the distinction of Certified Autism Center™ by IBCCES in 2018
• At the International Association of Amusement Parks and Attractions annual conference, Sesame Place participated in IBCCES’ press conference, “Overwhelming Data Shows Accessibility Matters”
• Pre-visit planning resources and sensory guides developed by IBCCES are available on the Sesame Place website for autistic and sensory-sensitive guests and other special needs Continue Reading →

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Overwhelming Data Shows Accessibility Matters

Growing Demand for Autism and Sensory Accommodations show ROI, and Other Benefits

ORLANDO, Fla. – November 16, 2022 – Travel and entertainment organizations are seeing the power and importance of accessibility to appeal to new audiences, enhance the guest experience, and provide support to empower staff. With 1 in 6 people having sensory needs and 1 in 44 children diagnosed with autism in the US, according to the CDC, there is an overwhelming need for more accessibility options in the travel and entertainment industry.
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Hyatt Regency Aqaba Ayla Resort Is First Hotel In Jordan To Earn Certified Autism Center™ Designation

Hyatt Regency Aqaba Ayla Resort has earned the Certified Autism Center™ (CAC) designation, which is granted by the International Board of Credentialing and Continuing Education Standards (IBCCES) to organizations that complete staff training and an onsite review process to better understand and assist autistic and sensory-sensitive guests and their families.  The completion of the program marks the first-ever autism-certified hotel in Jordan. Continue Reading →

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Destination Toledo Is Now Autism Certified, Takes the First Step in Making Destination More Accessible

Destination Toledo has earned the Certified Autism Center™ (CAC), a designation granted by the International Board of Credentialing and Continuing Education Standards (IBCCES) to organizations that have completed autism-specific training and certification in order to better understand and welcome autistic and sensory-sensitive visitors and their families. Destination Toledo’s CAC certification is the first step in the organization’s initiative to help Toledo achieve the designation of Certified Autism Destination (CAD)to attract new visitors to the area and expand accessibility offerings.
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The Valentine Theatre Focuses on Creating an Inclusive Environment by Completing Autism Certification

The Valentine Theatre is now a Certified Autism Center™ (CAC), a credential awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES). To meet certification requirement, Theatre staff and volunteers completed training and certification to better understand and welcome autistic or sensory-sensitive visitors. Continue Reading →

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12 West Brewing is Now Autism Certified, Joining Mesa’s Autism Certified City Initiative

12 West Brewing is now a Certified Autism Center (CAC), a designation granted by the International Board of Credentialing and Continuing Education Standards (IBCCES). 12 West joins over 30 organizations in the Mesa area that have completed this program as part of the city’s Autism Certified City designation.
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The City of Mesa Reaffirms its Commitment in Celebrating and Serving People of all Abilities

The City of Mesa is maintaining its promise to serve people of all abilities. The Mesa Parks, Recreation and Community Facilities Department has once again received the Certified Autism Center™ designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). In addition, the City is also joining the Global WeThe15 campaign, which aims to represent and transform the lives of persons with disabilities. Through this campaign, Mesa commits to removing barriers faced by persons with disabilities and promote respect and inclusivity.   In 2019 the City of Mesa department became the first parks and recreation organization in the world to obtain the certification, which demonstrates the Mesa Parks, Recreation and Community Facilities Department’s commitment to ensuring guests with autism and sensory sensitivities have the best possible experience at its facilities. Continue Reading →

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Social Impact with Guest Service While Physical Distancing

How do you create great guest service and a special experience when you have to keep 6 feet of distance? Most places that pride themselves on good guest service go out of their way to help and interact with guests on a personal level, but with social distancing now being the norm, many places are having to make quick adjustments.

However, they still need to find the way to be able to deliver that same level of service, or at least the feeling that goes with it. Continue Reading →

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Adapting to Tourism During and After COVID-19- Innovation in Service

The tourism industry has taken an incredible hit due to the spread of COVID-19, but tourism will resume in time. While COVID-19 has impacted lives worldwide and drastically changed the way we operate businesses, through adaptation and innovation, business owners in tourism and hospitality are beginning to be able to safely open their doors to guests.

With infection rates rising in many states as lockdowns end and businesses reopen, it is clear that things are not going to go back to normal. Organizations will have to find a new normal – a way to operate as safely as possible to minimize the risk of infection for both patrons and employees alike.

In this article we will talk about safety measures and precautions in light of COVID-19, the implications of those safety measures for people with autism or other sensory disorders, and how the Guest Experience 2.0 Training can help your location adjust to the ‘new normal’. Continue Reading →

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