Social Impact with Guest Service While Physical Distancing

How do you create great guest service and a special experience when you have to keep 6 feet of distance? Most places that pride themselves on good guest service go out of their way to help and interact with guests on a personal level, but with social distancing now being the norm, many places are having to make quick adjustments.

However, they still need to find the way to be able to deliver that same level of service, or at least the feeling that goes with it. Continue Reading →

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Adapting to Tourism During and After COVID-19- Innovation in Service

The tourism industry has taken an incredible hit due to the spread of COVID-19, but tourism will resume in time. While COVID-19 has impacted lives worldwide and drastically changed the way we operate businesses, through adaptation and innovation, business owners in tourism and hospitality are beginning to be able to safely open their doors to guests.

With infection rates rising in many states as lockdowns end and businesses reopen, it is clear that things are not going to go back to normal. Organizations will have to find a new normal – a way to operate as safely as possible to minimize the risk of infection for both patrons and employees alike.

In this article we will talk about safety measures and precautions in light of COVID-19, the implications of those safety measures for people with autism or other sensory disorders, and how the Guest Experience 2.0 Training can help your location adjust to the ‘new normal’. Continue Reading →

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What to Expect:TSA Precheck & Screening Tips

Disability Branch, Office of Civil Rights & Liberties, Ombudsman, and Traveler Engagement

The Transportation Security Administration is committed to ensuring access and serving all individuals with disabilities with Respect and Dignity.  We hope this guidance will facilitate your security checkpoint screening experience.

If you are enrolled in a trusted traveler program (TSA Precheck, Global Entry, NEXUS, SENTRI), enter your Known Traveler Number or PASS ID when making airline reservations.  When you check in for a flight, look for the TSA Precheck boarding pass indicator.

The following information is provided to assist travelers using the Standard Screening lanes or the TSA Precheck (TSA Pre✓®) lanes.  For additional security screening information, please visit the Special Procedures page on TSA.gov. Continue Reading →

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Temperature Checks May Become the New Normal for Park Entry

According to recent article from FunWorld taking guest temperature could become a normal part of operations after COVID-19.

As some parks and attractions in Asia are reopening in the wake of coronavirus pandemic they have implemented guests’ temperature screening policy before allowing entry. Since fever is one of the telling symptoms of the disease, the process can help flag individuals who might have the illness. By refusing entry to those who have high temperatures, parks and attractions can potentially help prevent the spread of the disease and in-turn reassure visitors that their locations are safe. Continue Reading →

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Museum of the American Revolution Earns the Certified Autism Center™ Designation

The Museum of the American Revolution has earned the Certified Autism Center™ (CAC) designation, granted by the International Board of Credentialing and Continuing Education Standards (IBCCES). The certification demonstrates the museum’s commitment to providing a supportive environment to all guests, including those with autism and other sensory disorders.

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Island H2O Live! ACHIEVES CERTIFIED AUTISM CENTER™ DESIGNATION

Island H2O Live! has earned the Certified Autism Center™ (CAC) designation, granted by the International Board of Credentialing and Continuing Education Standards (IBCCES). The certification demonstrates the park’s commitment to providing a supportive environment for guests with autism and other sensory disorders.

To receive the CAC designation, Island H2O Live! staff completed autism sensitivity and awareness training to learn how to better communicate and engage with guests with sensory needs and their family members, as well as safety concerns and protocols. The park also completed an onsite review from IBCCES to further enhance the guest experience, including sensory guides which will be provided for visitors to better understand sensory impacts of all rides. Continue Reading →

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Ripley’s Aquarium of Myrtle Beach Receives Certified Autism Center™ Designation

Ripley’s Aquarium of Myrtle Beach has completed the process to become a Certified Autism Center™ (CAC), a designation from the International Board of Credentialing and Continuing Education Standards (IBCCES.) This credential demonstrates the organization’s commitment to ensuring guests with autism and sensory sensitivities have the best possible experience, as well as a commitment to ongoing training.

“We are extremely proud to become a Certified Autism Center; our team has worked very hard training to properly serve our guests on the spectrum. We look forward to seeing their enjoyment during their visits to Ripley’s Aquarium of Myrtle Beach,” Pablo Chavez, general manager of Ripley’s Myrtle Beach. Continue Reading →

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Valleyfair Earns Certified Autism Center™ Designation

Valleyfair Amusement Park has earned the Certified Autism Center™ (CAC) designation, which is granted by the International Board of Credentialing and Continuing Education Standards (IBCCES) and demonstrates Valleyfair’s dedication to providing a supportive environment for guests with autism and other sensory disorders.

To receive the CAC designation, Valleyfair staff completed sensory disorder training to learn how to better communicate and engage with guests with sensory needs and their family members, as well as safety concerns and protocols. The park also received a certification review provided by IBCCES.

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SpringHill Suites by Marriott and Fairfield Inn & Suites by Marriott Orlando at SeaWorld – Certified Autism Center™

Orlando Hotels Among First to Earn Autism Certification

SpringHill Suites by Marriott and Fairfield Inn & Suites by Marriott Orlando at SeaWorld Earn Certified Autism Center™ Designation

SpringHill Suites and Fairfield Inn & Suites by Marriott Orlando at SeaWorld are continuing their commitment to a gold standard guest experience, with their newly earned Certified Autism Center™ designations. Both hotels completed a certification program from the International Board of Credentialing and Continuing Education Standards (IBCCES) to ensure staff have the training, tools and skills needed to work with guests with autism or other sensory needs.  This hotel duo joins their neighboring partners and fellow Certified Autism Centers SeaWorld Orlando, Aquatica Orlando, and Discovery Cove to become an inclusive destination for all.

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Expert Autism Travel Tips and Anecdotes – Dr. Stephen Shore

One of our esteemed Advisory Board Members, Dr. Stephen Shore, was recently interviewed by Guest Editor, Gretchen McIntire (Leary), for Zoom Autism Magazine. Dr. Shore is a professor at Adelphi University, best-selling author, international speaker and autism expert. He provided valuable travel tips for globetrotters who are on the autism spectrum along with highlights from his travels (49 countries and 47 states) to date.

We’ve included an excerpt from the interview here and you can read the article in-full by following the link at the end of this post. Continue Reading →

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