Gisele Clark on Building a Diverse and Inclusive Workplace at Hilton Dubai The Walk

About the episode

In this episode of the Accessibility Champions Podcast, Dr. Geraldine Naidoo sits down with Gisele Clark, a distinguished hotel manager with over 25 years of international experience in the hospitality industry. Currently serving as the hotel manager at Hilton Dubai The Walk, Gisele shares her journey and insights into promoting diversity and inclusion within the hospitality sector. From pioneering initiatives that celebrate diverse talents to spearheading inclusive recruitment and training programs, Gisele’s commitment to creating welcoming environments for all is truly inspiring.

 

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Dubai on Track to Become First Certified Autism Destination™ in Eastern Hemisphere, Sets Stage for Accessible and Inclusive Global Tourism

The International Board of Credentialing and Continuing Education Standards (IBCCES) is proud to announce that Dubai has made remarkable progress in becoming the first Certified Autism Destination™ in the Eastern Hemisphere. This milestone, achieved in just over a year, marks a significant chapter in Dubai’s commitment to inclusivity and awareness, aligning perfectly with Autism Acceptance Month this April.  

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Andy Cuthbert’s Visionary Path to Accessibility and Inclusivity at Jumeirah Creekside Hotel

About the episode

This week on the Accessibility Champions podcast, we’ll sit down with Andy Cuthbert, General Manager of Jumeirah Creekside Hotel, as he shares the remarkable journey of Jumeirah Creekside Hotel becoming the first Jumeirah property to receive the Certified Autism Center™ designation.

 

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Emirates Host Autism Familiarization Flight for 30 Families

Furthering Dubai’s commitment to accessible travel and to raise awareness of autism, Emirates invited 30 UAE families with neurodiverse children to have a real check in experience and familiarisation flight on the 24 April, in Terminal 3 Dubai International Airport (DXB). The initiative was designed to help the children practice and alleviate anxieties before travelling, as well as providing a unique opportunity for Emirates to collaborate with key partners, and garner insights for improving accessible travel.

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Fatma Taher on Dubai Airport’s Commitment to Accessible Travel

About the episode

On this week’s episode of Accessibility Champions podcast, join us as we touch down at Dubai Airports, a global leader in accessible travel. Fatma Taher, Government Agenda Manager, will share with us their innovative services for all abilities, including the travel planner, sunflower lanyards, and autism-friendly routes. We’ll also explore how Dubai International Airport became the first international airport to achieve Certified Autism Center™ status.

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Emirates Awarded Certified Autism Center™ Designation for all Check In Facilities in Dubai

Furthering Dubai’s commitment to accessible travel and in time for World Autism Awareness Day on 2 April; Emirates has achieved a Certified Autism Center™ designation for all its Dubai Check In facilitiesEmirates City Check-in & Travel Store in DIFC, Emirates Cruise Check In – Port Rashid, Emirates Cruise Check In – Dubai Harbour and Emirates City Check-In Ajman, in addition to the Emirates’ dedicated hub in Terminal 3 at Dubai International Airport (DXB).

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Frank Raubenheimer of Aventura Parks Talks About Inclusion and Accessibility in Adventure Parks Tourism

About the episode

In this episode, we delve into the world of adventure tourism with Frank Raubenheimer, Director of Operations at Aventura Parks. Frank shares his insights into how Aventura has become a certified Autism Center™ making it the first attraction in the Middle East to achieve this status. He discusses the development of in-depth programs for guests with sensory needs and emphasizes the importance of inclusivity in adventure tourism, highlighting the impact of accessible adventure parks on transforming experiences for people of determination.

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Atlantis Dubai is Proud to Become the First Resort Destination in the Eastern Hemisphere to Earn the IBCCES Certified Autism Center™ Designation

Dubai’s leading integrated destination continues to prioritise guest experience and enhance accessibility for autistic and sensory-sensitive guests.

Following the successful certification of Atlantis Aquaventure in 2023, Atlantis Dubai proudly announces that Atlantis, The Palm and Atlantis The Royal have also earned the Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This certification marks the first resort destination in the Eastern Hemisphere to achieve this status; it reflects the team’s unwavering commitment to providing exceptional experiences to guests with diverse needs and ensuring an inclusive environment.

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Sascha Triemer of Atlantis Reveals the Transformative Impact of Creating Welcoming Experiences

About the episode

In this episode, we sit down with Sascha Triemer, Vice President of Marine & Water Parks at Atlantis Dubai, as he shares his journey from executive chef to overseeing Atlantis’ waterpark operations. Sascha discusses Aquaventure’s achievement as the first waterpark in the Middle East to attain Certified Autism Center™ status and highlights the importance of providing a great guest experience for all. He emphasizes the need for continuous education and cultural competence in the hospitality and entertainment industry, reflecting his passion for accessibility.

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Jeff Strachan on Hospitality’s Top Accessibility Challenge

About the episode

In this episode of the Accessibility Champions Podcast, we interview Jeff Strachan of the Dubai Department of Economy and Tourism regarding the initiative to position Dubai as the first Certified Autism Destination™ in the Eastern Hemisphere. We discuss the importance of accessibility in tourism, focusing on hidden disabilities like autism. Jeff shares the DET’s efforts to train tourism staff, provide transparent information for families affected by autism, and create employment opportunities for people of determination. He emphasizes the significance of listening to customer feedback and the power of empathy in driving accessibility progress globally.

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